Purchases
Refund Policy
First-time Scopemark purchases may be submitted for refund review within 7 calendar days of purchase.
Refund eligibility
If this is your first Scopemark purchase, you may request a refund review within 7 calendar days of the purchase date by emailing support@pixelbyteslab.com. A request is reviewed for eligibility and is not an automatic approval.
Duplicate or accidental purchases will be reviewed as appropriate. Requests involving fraud, abuse, or bad-faith use may be excluded where reasonable and lawful. Nothing in this policy limits consumer rights that cannot legally be waived.
How purchases are processed
Whop processes the purchase and payment information for Scopemark. Scopemark does not collect or store card details. Keep the Whop receipt and use the same Scopemark account that was linked during checkout when requesting purchase help.
How to request a review
Email support@pixelbyteslab.com or use the Support page. Include the Scopemark account email and the Whop receipt or transaction reference so the purchase can be located. Do not send passwords, API keys, or full card details.
Approved refunds and access
Approved refunds are processed through Whop. Provider and payment-network timing may vary, so Scopemark does not promise an instant or specific processing time. An approved refund may revoke the lifetime entitlement associated with the refunded purchase while preserving the account’s existing business records.
Purchase and access questions
If a purchase or entitlement state appears incorrect, contact support@pixelbyteslab.com before starting another purchase. Scopemark will review the account-linked Whop records and the available purchase evidence.